Shipping policy

At Sarcotone, we’re committed to ensuring that your order reaches you quickly and in perfect condition.

  • Each order will be shipped to a single delivery address specified at checkout.
  • If you wish to send products to multiple addresses, please place separate orders for each.
  • Our goal is to dispatch and deliver your order within 2–3 working days from the date of purchase.
  • In rare cases—such as logistical delays, unforeseen demand surges, or regional restrictions—delivery may take slightly longer. We’re constantly working to ensure faster and smoother deliveries.
     

Delays & Exceptions
 

  • During extreme weather conditions (e.g. heavy rainfall, floods) or national holidays, we may reschedule or cancel deliveries to ensure product safety and logistical efficiency.
  • Some pin codes may experience longer transit times depending on courier service availability.

 

Damaged or Leaking Orders

If you receive a package that appears leaked, tampered, or damaged, please refuse delivery and contact us immediately:
📧 support@sarcotone.com
📞 +91 9818011439
Please mention your order number and include photographs if possible to help us resolve the issue swiftly.


Order Completion

 

Your order will be considered executed in the following cases:

  • Incorrect or incomplete delivery address provided by the customer.
  • Recipient unavailable at the time of delivery.
  • Invalid, switched off, or unreachable contact number.
  • Delivery accepted by a building security guard, reception, or neighbor as per customer instructions.


Payments

To place an order, we require your name, email, shipping address, phone number, and payment details.

Accepted Payment Methods

  • Debit Card
  • Credit Card
  • UPI
  • Google Pay

All online payments are securely processed through our payment partner Razorpay Software Private Limited, which manages gateway aggregation and electronic payments (credit/debit cards, net banking, UPI, and wallets).

For any queries regarding refunds, chargebacks, or payment failures, please visit www.razorpay.com and raise a support ticket at https://razorpay.com/support/#request